How can I search for a specific product?
- Keyword Search — Allows you to search for products by typing in a keyword on the upper right side on any page of the Living Fashions website. If you are having trouble getting the search results you want, you may consider the following search tips:
- Try different search words because there are many words to describe the products for which you are searching.
- Rather than being too specific, be a little more general.
- Shorten the number of words in the search box to 1 or 2 words.
- Refined Search — If you get more results than you care to page through, you can refine your results with the list of options down the left side of the page.
If I receive an error message while placing my order, what should I do?
Identify the type of error message:
- CVC2/CVV2 — Be sure that you entered the correct three-digit code located on the signature strip on the back of your credit card.
- Card Did Not Meet Checksum Test — You may have incorrectly entered your account number. Common mistakes include transposing numbers or leaving out numbers.
- Declined Due to Insufficient Funds — Check with your credit card company or bank to make sure you have enough available funds to cover your purchase.
- Declined by Card Processor — Call your credit card company or bank and inform them that you’re having a problem making an online purchase.
How do I complete my purchase?
Click on View Cart at the top of any page on our website and review your shipping information and order to ensure it is correct. Click on “Proceed to Payment Options” to finish the sale.
How can I modify my order?
Click on View Cart on the top of any page of our website. You can then delete items you do not want or update quantities.
How can I change the shipping address?
By clicking on My Account in the upper right corner of the home page. You can then make any necessary changes to your shipping information. During checkout, your current shipping address will be displayed for you to make any last-minute corrections.
How can I view my order?
You can view your order by clicking on “View Cart” at the top of any page of our website.
How long will my merchandise stay in my cart?
Your merchandise will remain on the truck for at least two weeks as a pending order until you view or modify it. If you view or modify your order, the two week period will start again.
Is all your merchandise listed on your site?
Yes, but if you’re looking for a specific product or product line that you would like us to carry, we encourage you to let us know by e-mailing us at email@example.com or calling at (732) 626-5200.
How can I get a printed catalog?
We do not print a catalog because we use the Internet as our virtual catalog.
How do I track my shipment?
As soon as your product leaves the warehouse, you will receive an e-mail confirmation of your shipment that will include a tracking number and ship date.
How do I cancel an order?
Living Fashions ships its products quickly to ensure customer satisfaction. If your order has been prepared for shipment or is in transit, you will not be able to cancel your order. Therefore, you must call us at (732) 626-5200 immediately to cancel your order.
Forgot your password?
In the upper-right corner, there’s a link to sign in or register. From that page, there’s a button for dealing with lost logins and passwords.
How can I get a copy of the invoice for my order?
After you complete your transaction, an invoice will be E-mailed to you within seconds. However, if you require an additional invoice copy, you can click on Past Orders, then click on the sales order number you wish to view and then print another invoice.
Is my personal information kept private?
Your personal information is kept 100% private on our safe and secure servers. We will not sell or disclose your information to anyone!
Are credit card transactions secure?
Yes, all credit card transactions are 128 bit SSL encrypted and secured. The customer service reps do not have access to your credit card information.
How can I change my account information?
You can change your account information by clicking on My Account and updating your information at any time you are logged into the site.
Do you offer payment terms?
Living Fashions does not offer special payment terms as all orders must be paid in full at time of the order. See Payment Methods.
Do you drop ship?
Yes, we can drop ship a case of any product.
Are the pictures on your website the exact items I am ordering?
We strive to provide accurate images of all products sold on its site. Sometimes there are differences between the images and the actual product. There may be different colors available or we may photograph only one size of a product available in various sizes. Please refer to our product descriptions for further information on colors, sizes, and styles.
Do I need a membership to order?
Living Fashions does not require any membership fees to order.
What if you are out of something I order?
We will contact you if your order contains backordered or discontinued products that were just sold out. If the product has been discontinued, your order will automatically be canceled. If the product has been backordered, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open.
How much will it cost to ship my order?
Orders under $100 carry a flat shipping and handling rate of $19.95 in the contiguous 48 states. Orders over $100 have a shipping rate of approximately 15% – 18% of the product’s cost. Additional freight charges may apply to heavy or oversized products. Call us for shipping rates on orders to destinations outside the 48 continental states.
Limited Time Promotion: FREE SHIPPING Anywhere in the United States (MIN. 1 PALLET)
How can I place my order?
You can place your order online with LivingFashions.com, by phone at (732)626-5200 or by faxing to (410)630-7250.
Is there a minimum quantity I have to buy?
Our minimum is either a single piece or small case. There is no minimum dollar amount you need to buy.
What is your return policy?
If an order is short shipped, if the wrong product was sent, or if merchandise is damaged or defective, Living Fashions will issue a full credit for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer’s expense. If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. Merchandise may be returned within 14 days of receipt. No returns will be accepted after 14 days.
When will my products arrive?
Living Fashions processes all orders within 24 hours of receipt. The time it takes to arrive depends on how close you are to the shipping warehouse. In our experience, UPS ground freight usually takes 7-10 business days to move product across country. So if you live in NY and the goods are coming from CA, plan on a two week delivery time. If you live in Indiana and the goods are coming from Chicago, plan on just a few days delivery time. In general, delivery takes up to 10 business days after receipt of order. Orders traveling from more than one shipping point or involving backordered products may increase actual delivery time. Orders over 500 pounds may also take longer for delivery.
For pallet orders shipped via a trucking company, same 7-10 business days transit time applies.
Still not sure when your products will arrive? No problem! Give us a call at (732) 626-5200.
What licenses and permits do I need to provide to buy wholesale from you?
Each city, state, and country has its own requirements for doing business. As long as you fulfill your local requirements, you can purchase from Living Fashions or one of our affiliated sites.
What methods of payment do you accept?
Living Fashions and our affiliated sites accept American Express, Mastercard, Visa, and Discover credit and debit cards. We also accept prepaid orders by wire transfer, cashier’s check, or money orders drawn on a U.S. bank and payable in U.S. currency. We do accept business, personal checks and electronic checks, but be aware that paying with these methods can delay your order up to 14 days because these funds will need to clear our account after they clear your account. We accept PayPal payments as well.