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If an order is short shipped, if the wrong product was sent, or if merchandise is damaged or defective, Living Fashions will issue a full credit for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer’s expense. If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. Merchandise may be returned within 14 days of receipt. No returns will be accepted after 14 days.